1.- General Information

The website [www.perfumesloewe.com] (hereinafter, the "Website") is operated by PERFUMES LOEWE S.A., a Spanish company domiciled in Madrid, calle Isla de Java number 33, telephone +34 91 728 6900, registered in the Commercial Registry of Madrid, in Volume 10,190 general, folio 183, page number M-91,860, and holder of Tax Identification Number A-79287124 (hereinafter, "PERFUMES LOEWE"). The Website is the exclusive property of the company PERFUMES LOEWE, S.A., which is the only one authorized to use and exploit the intellectual property rights and the rights of the individual relating to this Website, in particular the trademarks, designs, copyright and image rights, by original title or by virtue of express authorization, patent and any other intellectual property right. For any kind of query, consultation or suggestion, you can send us your comments by e-mail to: contact@perfumesloewe.com

2.- Conditions of use of the Website

Both browsing the Website and the use of its contents are subject to these PERFUMES LOEWE Terms of Use (hereinafter, "Terms of Use"). The fact of accessing and browsing this Website constitutes, on the part of the user, an unreserved acceptance of all that is contained in the Terms of Use. These Terms of Use, as well as the General Contracting Terms (hereinafter, the "Terms"), have the purpose of regulating the use of the website, the availability of the information provided in the online shop of [www.perfumesloewe.com], as well as the commercial transactions that arise between PERFUMES LOEWE and the users of the domain [www.perfumesloewe.com]. PERFUMES LOEWE may modify the Website and/or the Terms in order to make as many changes and modifications as it deems appropriate and necessary for the proper functioning of the Website, without prior notice; therefore, you should read the Terms before placing each order. All the users of the Website can print and/or save in electronic format the present Terms of Use for a more detailed reading of our Terms of Use. Both the navigation through the online shop and the acquisition of any of the Products offered in it, suppose the acceptance as user, without reserves of any class, of each and every of the present Terms of Use of the Website and General Contracting Terms, as well as the Privacy Policy and the Cookies Policy. The use of all or part of the Website, in particular to download, reproduce, transmit or display for purposes other than personal, private and non-commercial use is strictly prohibited. PERFUMES LOEWE makes every effort to ensure that the information on the Website is accurate and up to date and reserves the right to correct the content at any time. PEFUMES LOEWE will not incur any liability:

(i) for any inaccuracy, incompleteness, omission or any damage resulting from the intrusion of a third party who has modified the information contained in the Website.

(ii) for any damage caused by the access of an unauthorized third party to the Website or by making access to the Website impossible.

Users may be invited to provide their personal data. The user is informed that the provision of personal data is optional and only allows PERFUMES LOEWE to have a better knowledge of the users of its Website in order to better respond to their expectations and to be able to send them, if they request it, information concerning PERFUMES LOEWE's Products or Services. PERFUMES LOEWE will use all technical and organizational means to ensure the security and confidentiality of files created on the basis of personal data collected via the site. However, PERFUMES LOEWE does not control all the risks linked to the use of the Internet and reminds users of the existence of possible risks inherent in its use. PERFUMES LOEWE disclaims any responsibility for the content of other sites linked to the Website. PERFUMES LOEWE informs users of the Website that the Terms of Use may be modified at any time. These modifications will come into force as soon as they are published on the Website and will be considered to have been accepted without reservation by all users who access the Website after it has been put online. Consequently, it is up to each user, before browsing the Website, to read the Conditions of Use carefully. The user is informed that access to the Website may be interrupted at any time by PERFUMES LOEWE for maintenance, security or other reasons.

3.- General Contracting Conditions

We invite you to review the general terms and conditions governing the offer and sale of PERFUMES LOEWE products (hereinafter referred to as the "Products") through the e-shop included in this website [www.perfumesloewe.com] (the "Website"). The ownership of the domain of our virtual store, [www.perfumesloewe.com] corresponds to PERFUMES LOEWE, S.A. and all the Products offered on the Web are sold directly by PERFUMES LOEWE S.A.

1. Purpose and scope

The present General Contracting Conditions have the purpose of regulating the availability of the information supplied in the online shop of [www.perfumesloewe.com], as well as the commercial transactions that arise between PERFUMES LOEWE and the users of the domain [www.perfumesloewe.com]. PERFUMES LOEWE may modify the Website and/or the Terms of Use to make as many changes and modifications it deems appropriate and necessary for the proper functioning of the Website, without the need for prior notice; therefore, you must read the Terms of Use before placing each order. All users of the Website can print and/or save in electronic format these Conditions for a more detailed reading of our Conditions. The LOEWE products offered on the Website are distributed exclusively in the territories of the Spanish peninsula and the Balearic Islands (with the express exclusion of the Canary Islands, as well as Ceuta and Melilla) as well as the other countries of the EU (except Cyprus and Malta) and the United States of America (hereinafter the "Delivery Zone"). Any order with a delivery address outside the Delivery Zone will be rejected during the application process.

2. Placing the Order

To place an order it is necessary to connect to the Website and register as a user or, instead, make the purchase as a guest without registering as a user, in both cases completing the electronic form that appears on the Website at all times and following the instructions indicated on the Website. To proceed with the purchase of Products, you must add the Product you wish to purchase to the basket, according to the instructions on the screen, filling in the order form provided and validating it. The prices and offers presented on the Website are valid only and exclusively for online orders made at www.perfumesloewe.com, and may not coincide with the prices and offers in force from other distributors of the Products. All prices published on the Website are in euros and include taxes except border taxes or customs. PERFUMES LOEWE only sells through the website to consumers. The products are for the consumer's personal use, excluding any connection with their professional capacity. As a consequence, any order exceeding five (5) units of the same reference, will not be accepted and it is presumed that it does not correspond to the personal use of the consumer. Nor will orders exceeding 3,000 euros, including VAT, be accepted. Validation of the order by you expressly implies knowledge and acceptance of these Terms of Use as part of the conclusion of the contract. Unless proven otherwise, the data recorded by the Website constitutes the proof of all the transactions carried out between PERFUMES LOEWE and its customers. PERFUMES LOEWE will file the electronic document in which the contract is formalized and this will be accessible. Once the purchase has been made, and as soon as possible, always within 24 hours of the execution of the purchase, PERFUMES LOEWE's Customer Service will send you an e-mail with proof of the purchase. If you do not agree with the information given in this confirmation, you can request the modification of the information or the cancellation of the contract. PERFUMES LOEWE will issue a physical invoice, which, once the order is shipped from our warehouses, can be downloaded from the "My Orders" section of "My Account". PERFUMES LOEWE warns that it cannot modify sales invoices once they have been issued, without prejudice to its right to obtain a corrective invoice in the cases provided for in current regulations. The invoice will be issued in the name of the individual or company placing the order, so please ensure that you place the order in the correct name.

3. Availability of the Products

The selection of Products offered on www.perfumesloewe.com, is valid as long as the Products are visible on the Website and as long as PERFUMES LOEWE has available stock. As this is an electronic commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock is exhausted, therefore, in these cases, it is not possible to continue with the purchase and sale that has been initiated. In the event that there is a break in stock or the occasional unavailability of a product, PERFUMES LOEWE will contact you to inform you and give you a new delivery date or, if it is not possible to serve the product, cancel it. PERFUMES LOEWE reserves the right to modify, at any time and without prior notice, the Products presented on the Website.

4. Confirmation of your order

After confirmation, your order will be sent to PERFUMES LOEWE for processing. Your order may not be modified or cancelled except in accordance with the Terms of Use or with the provisions established in the common Spanish law. The confirmation of your order will mean the acceptance of all the Terms of Use. You will be sent a summary notification of the main details of your order.

5. Payment methods

The prices of LOEWE Products are fixed in Euros, including taxes. PERFUMES LOEWE reserves the right to modify, at any time and without notice, the prices of the Website Products (not applicable to orders already placed). Invoicing of Products will be based on the price list included on the Website at the time of confirmation of your order, subject to the availability of the Products ordered at that time. Any order placed on the Website must be paid for immediately upon confirmation of your order. We only accept payment by credit or debit card or by the PayPal payment system. In this sense, payments through the Website will be managed online with the corresponding bank. The aforementioned bank will be responsible for storing and processing the information relating to the different orders, including bank card details, in an automated manner and in a secure environment, all in accordance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights. Orders will be paid in Euros. And payments must be made by Mastercard®, Visa®, American Express® or PayPal account. Your order will be processed once the entire purchase process has been completed and payment has been made. If any of the Products ordered are not available (see "Availability of Products"), the customer will be informed of the alternatives or similar products and, if he chooses to cancel the purchase, PERFUMES LOEWE will credit the card or PayPal account with which the payment was made for the amount of the Products not sent, it being understood that the order has been cancelled. Please note that your bank may apply conversion taxes in those territories where the official currency is not the Euro.

6. Product Delivery

Delivery Address

The Product(s) acquired through the Website can only be delivered in the Delivery Zone. Any delivery address outside this Delivery Zone will be refused during the order process. Any application where a post office box is provided as a delivery address will not be processed. The goods will be sent to the postal delivery address in the Delivery Zone, specified in the order.

7. Delivery dates

The delivery time will be between 1 and 2 working days for Spain. The delivery time will be between 2 and 6 working days if it is in the rest of the Delivery Zone . For the calculation of the delivery time it will not be understood as working days on Saturdays, Sundays, national holidays, holidays of the Autonomous Region of Madrid or of the Autonomous Region in which the ordered Products are to be delivered or of the country in which the Order is to be delivered, if applicable. Delivery of the Products ordered will be made within normal working hours to the address indicated when the order is placed, subject to confirmation of payment. No delivery will be made until payment for the Products has been received.

8. Delivery problems

You should notify PERFUMES LOEWE as soon as possible through the "Contact Us" tab on the website of cases of non-receipt of the Product or delays in delivery exceeding eight (8) working days. If there is no one at the address indicated who can accept delivery of the Products, the courier company will contact you to agree on a new delivery date or place to collect the Products. Every effort will be made to deliver the Products as soon as possible after the order is accepted. When the order is delivered to you, you should check that the shipment is correct. If there is any discrepancy or problem with your order at the time of delivery, we advise you to reflect the nature of the discrepancy or problem (e.g. open package, damaged goods) on the delivery note (delivery note) and sign it. You should then contact the Online Order Department by email in the "Contact Us" section of the Website. At the time of acceptance and delivery, both the ownership of the Products and the risk of damage associated with them will be transferred to you. If the goods do not correspond to your order or you do not agree with them, you may exchange them for other goods or return them for a refund in accordance with the terms and conditions contained in the section entitled "Returns Policy".

9. Shipping costs

Shipping and/or handling costs are included in the price of the Product for all those shipments made to the Delivery Zone. In the event that the Product must be shipped within the United States of America, you are informed that the import of the Product may be subject to certain duties, for which you are solely responsible. Please note that the carrier will be responsible for (i) arranging with you payment of any amounts in accordance with the above paragraph and (ii) providing you with specific information on payment of applicable taxes and customs. However, please note that products with an import value of less than USD 800 are duty and tax free as of 2015. Products with an import value exceeding this amount will be subject to the applicable duties. The import of products with an import value of more than USD 2,500 may require the provision of a security, as well as a power of attorney. Please note that these are official amounts and can vary at any time.

10. Withdrawal

If you are not satisfied with the Products purchased exclusively at www.perfumesloewe.com you are entitled to withdraw from the contract by returning your purchase to our own online shop in accordance with the following paragraphs. You may exercise your right of withdrawal without giving reasons within fourteen (14) calendar days of receipt of the Product. For the calculation of the term must be to the one indicated by the transport company as the date of receipt by the consumer. To exercise the right of withdrawal in respect of Products purchased at www.perfumesloewe.com, you must complete the Return Form available to you to clearly state your decision to withdraw from the contract and send it to the email address eshoploewe@perfumesloewe.com of our Online Order Service. You can download the Return Form here. The Products must be returned in their original condition along with any accessories related to the Products (including promotional gifts). To make a return, the Client must, once the withdrawal form has been filled in, contact our Online Order Service so that we can arrange for the collection of the order.

COUNTRY COURIER CONTACT EMAIL

Spain NACEX Contact us eshoploewe@perfumesloewe.com

Portugal NACEX Contact us eshoploewe@perfumesloewe.com

Austria SEUR Contact us eshoploewe@perfumesloewe.com

Belgium SEUR Contact us eshoploewe@perfumesloewe.com

Croatia SEUR Contact us eshoploewe@perfumesloewe.com

Czech Republic SEUR Contact us eshoploewe@perfumesloewe.com

Denmark SEUR Contact us eshoploewe@perfumesloewe.com

Finland SEUR Contact us eshoploewe@perfumesloewe.com

France SEUR Contact us eshoploewe@perfumesloewe.com

Germany SEUR Contact us eshoploewe@perfumesloewe.com

Hungary SEUR Contact us eshoploewe@perfumesloewe.com

Ireland SEUR Contact us eshoploewe@perfumesloewe.com

Italy SEUR Contact us eshoploewe@perfumesloewe.com

Luxembourg SEUR Contact us eshoploewe@perfumesloewe.com

Netherlands SEUR Contact us eshoploewe@perfumesloewe.com

Poland SEUR Contact us eshoploewe@perfumesloewe.com

Slovakia SEUR Contact us eshoploewe@perfumesloewe.com

Slovenia SEUR Contact us eshoploewe@perfumesloewe.com

Sweden SEUR Contact us eshoploewe@perfumesloewe.com

United Kingdom SEUR Contact us eshoploewe@perfumesloewe.com

United States of America [...] Contact us eshoploewe@perfumesloewe.com

PERFUMES LOEWE will be able to determine if the Products are in the same original conditions when they are returned. Products that are returned incomplete, ruined, damaged, deteriorated or used by the Customer may be subject to depreciation on their refund or not be refunded and be made available to the sender or reshipped at PERFUMES LOEWE's decision. PERFUMES LOEWE shall not be responsible or liable for the loss, shipment to an incorrect address or delay in shipment, of any item you wish to return to the Site, to the extent that the risks of the transport that you choose must be assumed by yourself. The Customer shall be responsible for obtaining proof of the return of the Products by sending them by registered mail or other means that constitutes proof of the date of postage and delivery. In the event that the right of withdrawal is exercised, we will refund all payments received from your part, including delivery costs, in any event no later than fourteen (14) calendar days from the date on which you inform us of your decision to withdraw from the contract. However, the refund may be withheld until we have received the goods, or until the consumer and user have provided proof of the return of the goods, whichever happens earlier. Such reimbursement shall be made using the same means of payment as the purchase was paid for, upon receipt of the Product. The consumer shall bear the shipping costs associated with the return of the goods. The right of withdrawal regulated in this paragraph will only be applicable to Products acquired solely and exclusively through www.perfumesloewe.com, and therefore in no case will it be applicable to Products acquired in a physical store.

4.- Intellectual property

The Website is an original creative work protected by intellectual property laws. The site, as well as all the elements that compose it, are the exclusive property of PERFUMES LOEWE. The reproduction or representation, in whole or in part, of the site or any of its component elements, as well as their modification, is strictly prohibited. The brands and domain names that appear on the Website are the exclusive property of PERFUMES LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, without prejudice to the form or intention they adopt, is strictly prohibited. PERFUMES LOEWE has taken all reasonable steps to ensure that the information obtained through its Website is accurate. However, it does not in any way guarantee the accuracy, completeness or timeliness of such information. PERFUMES LOEWE, S.A. does not give any kind of guarantee, express or implied, in relation to all or part of its Website. PERFUMES LOEWE, S.A. shall in no event be liable for any direct or indirect damage, of whatever nature, arising from the use of its Website. All the material contained on the website www.perfumesloewe.com (drawings, source codes, designs, illustrations, images, photographs, soundtracks, written texts, logos, trademarks and other distinctive signs that appear on the website) are the exclusive property of PERFUMES LOEWE or any of its subsidiaries and are protected by the corresponding intellectual and industrial property rights. Their use, total or partial reproduction, distribution, public communication, transformation or any other similar or analogous activity is totally prohibited, unless prior written authorization has been granted by PERFUMES LOEWE. The license to use any content of the Website granted to the user is limited to the downloading by the user of said content and the private use thereof, provided that said content remains complete. The use of all or part of the Site, in particular for downloading, reproducing, transmitting or representing for purposes other than personal, private and non-commercial use is strictly prohibited. The registered trademark "PERFUMES LOEWE", the "four Ls" logo, and all other related trademarks and logos of PERFUMES LOEWE whether registered or not, displayed on the website www.perfumesloewe.com, as well as the domain name perfumesloewe.com, are and will remain the exclusive property of PERFUMES LOEWE. Any total or partial reproduction, distribution, public communication, transmission, transformation, modification or use, as well as any other activity analogous or similar to the previous ones of these brands and logos for any purpose is prohibited without the prior express written consent of PERFUMES LOEWE. You may not remove any reference to copyright, trademark or other proprietary rights notices contained on the www.perfumesloewe.com website, or any other content contained therein. You may make copies of the web pages published on the www.perfumesloewe.com website for your private, personal, non-profit or commercial use, provided that any copies made of such web pages retain all copyright or other proprietary notices contained therein. PERFUMES LOEWE declares its respect for the intellectual and industrial property rights of third parties; therefore, if you consider that this Website may be violating your rights, please contact PERFUMES LOEWE at the following email address: contact@perfumesloewe.com or by writing to the postal address Calle Isla de Java number 33, C.P. 28001 (Madrid).

5.- Limitation of Liability

Given the dynamic and changing environment of the information and services provided through the Website, PERFUMES LOEWE makes its best effort, but does not guarantee the complete veracity, accuracy, lack of errors and/or timeliness of the contents of the Website, nor is it responsible for the lack of useful performance of such contents. In the event that any user observes out-of-date, inaccurate or erroneous content, he or she must communicate this through the channels established in section 1 of this Legal Notice. The information is subject to possible periodic changes without prior notice of its content due to the extension, improvement, correction or updating of the Contents, unless such changes imply considerable modifications in the contracting conditions of the products offered through the Web Page. PERFUMES LOEWE declines any responsibility for possible damages that may be caused by the lack of availability and/or continuity of the Website and/or the services offered therein. PERFUMES LOEWE does not guarantee the absence of viruses or other elements on the Website that may cause alterations to your computer system. PERFUMES LOEWE, S.A. declines any contractual or extra-contractual responsibility with the company that makes use of it and suffers damages of any nature caused by computer viruses or computer elements of any kind. PERFUMES LOEWE shall not be liable: (i) for any imprecision, inaccuracy, omission or any damage resulting from the intrusion of a third party who has modified the information contained on the Website, nor (ii) in the event of damages caused by the access of an unauthorized third party to the Website or by making access to it impossible.

6.- Legal guarantee

Customers resident in the European Union (except the United Kingdom) will have a legal warranty of two (2) years from the date of delivery of the Product, for the repair or replacement of Products that are defective or do not conform to the advertised ones. You may request a refund or reduction in the price of the Product when repair or replacement of the Product has not taken place within a reasonable time or without major inconvenience to you.

7.- Customer Service

For any questions, complaints or claims regarding the status of your order, payments, delivery times or any other matter relating to the purchase of Products, you can contact PERFUMES LOEWE through the following email address, which is available in both English and Spanish: eshoploewe@perumesloewe.com Customer Service hours are [...], for the territories of the Delivery Zone except the United States of America, and [...] for queries, complaints or claims made from the United States of America, with a response time of […] hours.

8.- Applicable legislation and submission to jurisdiction

These General Conditions are governed by Spanish law, subject to the mandatory provisions applicable in the country where the consumer is located. The parties submit themselves, at their choice, for the resolution of conflicts and renounce any other jurisdiction, to the courts of the user's domicile. Also, as a member of “Confianza Online” and under the terms of its Code of Ethics, in case of disputes relating to contractual matters and online advertising, data protection and protection of minors, the user can adress to the system of extrajudicial resolution of disputes of “Confianza Online” (www.confianzaonline.es). Users may also make use of the online media provided by the European Union for online dispute resolution (https://webgate.ec.europa.eu/odr). Complaint forms are also available on request at Java Island 33, Madrid or by email at contact@perfumesloewe.com. Both access to the Website and the use of its contents are subject to the conditions set out in the Terms and Conditions of Use of the PERFUMES LOEWE Website.