Terms & Conditions

1. General Information

The website [www.perfumesloewe.com] (hereafter referred to as the “Website”) is operated by PERFUMES LOEWE S.A., a Spanish company with headquarters in Madrid, Spain, calle Isla de Java 33, telephone +34 91 728 6900, recorded in the Madrid Commercial Register of Companies in General Volume 10,190, Folio 183, Sheet No. M-91860, with Tax Identification No. A-79287124 (hereafter referred to as “PERFUMES LOEWE”).

The Website is the exclusive property of PERFUMES LOEWE S.A., the sole entity authorized to use and exploit the intellectual property rights, individual rights and any other intellectual property right relating to this Website and owned by or expressly licensed to PERFUMES LOEWE, particularly the brands, drawings, models, copyrights and image rights.

If you have any doubts, questions or suggestions, please send us your comments by email to: contact@perfumesloewe.com.

 

2. Website Terms of Use

Browsing this Website and the use of its contents are subject to these PERFUMES LOEWE Terms of Use (hereafter referred to as “Terms of Use”).  By accessing and browsing this Website, the user fully accepts these Terms of Use.

The purpose of these Terms of Use and the General Conditions of Contract (hereafter referred to as the “Conditions”) is to regulate the use of the Website, the availability of the information provided in the online store at [www.perfumesloewe.com] as well as the commercial transactions that take place between PERFUMES LOEWE and the users of the domain [www.perfumesloewe.com].

PERFUMES LOEWE can modify the Website and/or Conditions at any time and without notice whenever it deems it useful or necessary for the Website to function properly. These Conditions must therefore be read before placing each order.

All Website users can print and/or save these Conditions digitally in order to read our Conditions in greater detail.

By browsing the online store and purchasing any of the Products offered therein, the user fully accepts all of the Website’s Terms of Use and General Conditions of Contract as well as its Privacy Policy and Cookie Policy.

Use of all or part of the Website, particularly for downloading, reproducing, transmitting or representing its content for reasons other than personal, private and noncommercial use, is strictly prohibited.

PERFUMES LOEWE does its best to ensure that the information published on the Website is accurate and up-to-date and reserves the right to correct its contents at any time.

PERFUMES LOEWE disclaims all liability for:

(i) any ambiguities, inaccuracies, omissions or damage resulting from a third-party intrusion that has modified the information contained on the Website.

(ii) damage caused by unauthorized third-party access to the Website or the inability to access the Website.

The user may be asked to provide personal data. The user is hereby informed that supplying personal data is optional and solely allows PERFUMES LOEWE to better understand and meet its Website users’ expectations and to provide information on PERFUMES LOEWE Products and services to those who request it.

PERFUMES LOEWE will use all technical and logistical means necessary to ensure that all  files containing personal data collected on the Website will remain secure and confidential. However, PERFUMES LOEWE has no control over the risks related to Internet use and warns users of the potential risks inherent in its use.

PERFUMES LOEWE accepts no responsibility for the content of other pages linked to the Website.

PERFUMES LOEWE hereby informs Website users that the Terms of Use may be modified at any time. These modifications become effective as soon as they are published on the Website, and any user who subsequently accesses the Website fully accepts these modifications. It is therefore the user’s responsibility to read these Terms of Use carefully prior to browsing the Website.

The user is hereby informed that PERFUMES LOEWE may interrupt access to the Website at any time for maintenance, security or any other reason.

 

3. General Conditions of Purchase

We ask you to review the General Conditions of Contract that govern the offer and sale of PERFUMES LOEWE products (hereafter referred to as the “Products”) via the e-shop on this website ([www.perfumesloewe.com] (the “Website”). Our virtual store’s domain name [www.perfumesloewe.com] is owned by PERFUMES LOEWE S.A., and all Products offered on the Website are sold directly by PERFUMES LOEWE S.A.

  • Purpose and Scope of Application

The purpose of these General Conditions of Contract is to regulate the availability of the information provided in the online store at [www.perfumesloewe.com] as well as the commercial transactions that take place between PERFUMES LOEWE and the users of the domain [www.perfumesloewe.com].

PERFUMES LOEWE can modify the Website and/or Conditions at any time and without notice whenever it deems it useful or necessary for the Website to function properly. These Conditions must therefore be read before placing each order.

All Website users can print and/or save these Conditions digitally in order to read our Conditions in greater detail.

The LOEWE Products offered on the Website are distributed exclusively in mainland Spain and the Balearic Islands (excluding the Canary Islands, Ceuta and Melilla) as well as the rest of the EU countries (excluding Cyprus and Malta) (hereafter referred to as the “Delivery Zone”).

Any order with a delivery address located outside the Delivery Zone will be rejected during the order process.

  • Placing an Order

To place an order, visitors must visit the Website and register as a user, or, instead, place the order as guests without registering as user, by filling out, on both cases the corresponding online form available at all times on the Website and following the instructions indicated on the Website.

To place an order, visitors must add the Product they wish to purchase to the shopping cart before proceeding to the checkout, following the on-screen instructions to complete and submit the order form provided.

The prices and offers appearing on the Website are valid only for online orders placed at www.perfumesloewe.com, and they may not coincide with the prices and offers available from other distributors of the Products. All prices published on the Website are in Euros and inclusive of taxes.

By confirming an order, you expressly acknowledge and accept these Conditions as part of concluding the contract.  Unless proven otherwise, the data recorded by the Website constitutes proof of all transactions carried out between PERFUMES LOEWE and its customers. PERFUMES LOEWE will store and provide access to the electronic document that formalizes the contract.

Once a purchase is made, PERFUMES LOEWE’s Customer Service Department will send a purchase receipt by email as soon as possible within 24 hours after the purchase. If you do not agree with the data appearing in this confirmation email, you can request that the data be modified or the contract be canceled.

PERFUMES LOEWE will issue a paper invoice once the order leaves our warehouses. This can be downloaded by going to the “My orders” section of the “My account” page. PERFUMES LOEWE warns that sales invoices cannot be modified once issued, without prejudice to your right to obtain a corrected invoice in those cases provided for under current regulations. The invoice will be issued in the name of the individual or company that places the order. It is therefore important to ensure that the order is placed using the correct name.

  • Product Availability

The selection of Products offered at www.perfumesloewe.com is valid as long as the Products appear on the Website, provided that PERFUMES LOEWE has stock available. As with all ecommerce, stock is updated online.  It is therefore possible for stock to run out while completing the purchase process. In such cases, it will not possible to continue the transaction that is underway.

Should a Product be out of stock or temporarily unavailable, PERFUMES LOEWE will contact you to advise accordingly and offer a new delivery date or cancel the order if the Product cannot be delivered.

PERFUMES LOEWE disclaims all liability for stock shortages or lack of Product availability.

PERFUMES LOEWE reserves the right to modify the Products appearing on the Website at any time and without notice. Notwithstanding the above, PERFUMES LOEWE shall make its best efforts on offering the client a satisfactory alternative.

  • Order Confirmation

After you confirm your order, it will be sent to PERFUMES LOEWE for processing. You will not be able to modify or cancel your order except under those situations set forth in the Conditions or the provisions established by Spanish law.

By confirming your order, you fully accept all the Conditions. You will be sent an email summarizing your order.

  • Payment Methods

Prices for LOEWE Products are indicated in Euros and are inclusive of taxes.

PERFUMES LOEWE reserves the right to modify the prices of the Products on the Website at any time and without notice.  Product invoicing will be based on the price list appearing on the Website at the time your order is confirmed, subject to the availability of the Products ordered at that time.

All orders placed on the Website must be paid for immediately when you confirm your order.

We only accept payments by credit card, debit card or PayPal. Payments made through the Website will be processed online with the corresponding banking institution. The banking institution in question will be responsible for automatically storing and processing the information relative to different orders, including bank card data, in a secure environment in compliance with Organic Law 15/1999 pertaining to personal data protection.

Orders must be paid for in Euros. Payments must be made via Mastercard®, Visa®, American Express® or a PayPal account. Your order will be processed once the purchase and payment processes have been fully completed.

Should any of the Products ordered not be available (see “Product Availability”), PERFUMES LOEWE shall inform the client about satisfactory alternatives or similar products and, in case the client chooses to give up with the purchase, the amount of the undelivered Products will be refunded to the bank card or PayPal account used to make the purchase, on the understanding that the order has been canceled.

  • Product Delivery

Delivery Address

Products purchased on the Website can only be delivered within the Delivery Zone.

Any delivery address located outside the Delivery Zone will be rejected during the order process.

Orders using a PO box as the delivery address will not be processed.

The merchandise will be sent to the delivery address within the Delivery Zone specified in the order.

Delivery Times

Deliveries will be made within 1 to 2 business days in mainland Spain. Deliveries will be made within 2 to 6 business days in the rest of EU countries of the Delivery Zone. For the count of the delivery times, the following days will not be taken into account: weekends, Spanish national bank holidays, Community of Madrid bank holidays or the autonomous community bank holidays where the ordered products have to be delivered, nor the national specific bank holidays where the products have to be delivered, in the case of another country within the Delivery Zone. Ordered Products will be delivered during normal working hours at the address provided when placing the order, provided that payment has been confirmed.  No deliveries will be made until payment has been received for the Products.

Delivery Problems

Should you not receive your Product or should the delivery be delayed by more than eight (8) business days, you should contact PERFUMES LOEWE as soon as possible by clicking on the Website’s “Contact us” tab.  For your claim to be accepted, please notify us of the delay within a maximum of thirty (30) calendar days from the order confirmation date.

In the event that there is nobody at the address provided to accept delivery of the Products, the courier company will contact you in order to agree upon a new delivery date or a location to pick up the Products.

Every effort will be made to deliver the Products as fast as possible after the order is accepted.

When the order is delivered, you must check to ensure that the shipment is correct.  If there is any discrepancy or problem with your order at the time of delivery, you must indicate the nature of the discrepancy or problem (for example, open package, damaged merchandise) on the delivery note and sign it. You must then contact the Online Orders Department by email via the Website’s “Contact us” section.

Upon accepting delivery, ownership of the Products and all risks associated with these are transferred to the recipient.

If the Products do not correspond to your order or you are not satisfied with them, you can exchange them for others or return them for a full refund in accordance with the conditions set forth in the “Return Policy” section.

  • Shipping Costs

Shipping and/or handling costs are included in the Product price for all shipments made in the Delivery Zone.

  • Cancellation

In the event that you are not satisfied with the Products purchased exclusively from www.perfumesloewe.com you have the right to cancel the contract by returning your purchase to our own online store in accordance with the provisions set forth in the following paragraphs.

You can exercise your right to cancel without reason within fourteen (14) calendar days.

To exercise your right to cancel your contract for Products purchased at www.perfumesloewe.com, you must fill the Return Form in order to state your decision to cancel the contract and send it to the following Online Orders email address eshoploewe@perfumesloewe.com.

The return form can be downloaded here

The Products must be returned in their original state and in their complete original packaging, unopened and sealed, along with any accessories associated with the Products (promotional gifts included).
It has to be taken into account that, according to applicable regulation, the cancellation right could not be exercised to the following products:

(i) Products that have been produced according to customer specifications or that have been customized on client’s request;

(ii) Products that are not fit to be returned by health or hygiene reasons. In case of perfumes, and in order to ensure the hygiene, the products have to be returned in their complete original packaging, unopened and sealed;

(iii) Products that have suffered a depreciation value, circumstance that, in case of perfumes, it could be produced by the fact of having being unsealed.

For returns, the Customer must contact us once having filled the return form so that we set up the return with our carrier.

COUNTRYCARRIERCONTACTEMAIL
SpainNACEXPlease contact us eshoploewe@perfumesloewe.com
PortugalNACEXPlease contact useshoploewe@perfumesloewe.com
AustriaSEURPlease contact useshoploewe@perfumesloewe.com
BelgiumSEURPlease contact useshoploewe@perfumesloewe.com
CroatiaSEURPlease contact useshoploewe@perfumesloewe.com
Czech RepublicSEURPlease contact useshoploewe@perfumesloewe.com
DenmarkSEURPlease contact useshoploewe@perfumesloewe.com
FinlandSEURPlease contact useshoploewe@perfumesloewe.com
FranceSEURPlease contact useshoploewe@perfumesloewe.com
GermanySEURPlease contact useshoploewe@perfumesloewe.com
HungarySEURPlease contact useshoploewe@perfumesloewe.com
IrelandSEURPlease contact useshoploewe@perfumesloewe.com
ItalySEURPlease contact useshoploewe@perfumesloewe.com
LuxembourgSEURPlease contact useshoploewe@perfumesloewe.com
NetherlandsSEURPlease contact useshoploewe@perfumesloewe.com
PolandSEURPlease contact useshoploewe@perfumesloewe.com
SlovakiaSEURPlease contact useshoploewe@perfumesloewe.com
SloveniaSEURPlease contact useshoploewe@perfumesloewe.com
SwedenSEURPlease contact useshoploewe@perfumesloewe.com
United KingdomSEURPlease contact useshoploewe@perfumesloewe.com

 

PERFUMES LOEWE has sole discretion in determining whether the Products have been returned in their original condition. Products that are returned incomplete, broken, damaged, worn, unsealed or used by the Customer will not be subject to a refund. They will be made available to the sender or sent back with postage due on delivery at PERFUMES LOEWE’s discretion.

PERFUMES LOEWE disclaims all liability and responsibility for any loss, shipping delay or delivery to an incorrect address of any article that you wish to return to the Website, insofar as you assume the risks associated with your chosen shipping method.

The Customer is responsible for obtaining proof that the Products have been returned by sending these via certified mail or by any other means that provides a receipt indicating the date the shipment was postmarked and delivered.

If you exercise your right to cancel the contract, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of fourteen (14) calendar days from the date you inform us of your decision to cancel the contract.  However, we may withhold any refund until we have received the goods or until the user has presented proof that the goods have been returned, whichever condition is met first.

After receiving the Product, we will proceed with the aforementioned refund using the same payment method that was used to make the purchase.

The right to cancel the contract, as laid out in this section, only applies to Products purchased exclusively from www.perfumesloewe.com, and shall in no case apply to Products purchased in a physical store.

 

4. Intellectual Property

The Website is an original, creative work protected by the laws governing the protection of intellectual property. The Website and all the elements that comprise it are the exclusive property of PERFUMES LOEWE. The reproduction, representation or modification of the Website or any of the elements that comprise it, in whole or in part, is strictly prohibited. The brands and domain names that appear on the Website are the exclusive property of PERFUMES LOEWE. Any unauthorized reproduction or use of these brands or domain names, regardless of manner or intent, is strictly prohibited.  PERFUMES LOEWE has used all reasonable means to ensure that the information obtained through the Website is accurate. However, we make no guarantee whatsoever as to the accuracy, integrity and up-to-dateness of the aforesaid information. PERFUMES LOEWE S.A. does not provide any explicit or implied guarantee with regard to all or part of its Website.  PERFUMES LOEWE disclaims all liability for any direct or indirect damage of any kind resulting from the use of its Website.

All the material contained on the Website www.perfumesloewe.com  (drawings, source code, designs, illustrations, images, photographs, audio, written text, logos, trademarks and other distinctive marks appearing on the Website) is the exclusive property of PERFUMES LOEWE or any one of its subsidiaries, and is protected by the corresponding intellectual and industrial property rights. Its use, reproduction in whole or in part, distribution, public dissemination, transformation or any other similar or analogous activity is strictly prohibited without the prior written consent of PERFUMES LOEWE. License to use any of the Website’s content, as granted to the user, is limited to downloading said content for private use, provided the content remains intact.

Use of all or part of the Website, particularly for downloading, reproducing, transmitting or representing its content for reasons other than personal, private and noncommercial use, is strictly prohibited.

The “PERFUMES LOEWE” trademark, the “Four Ls” logo and all other brands and logos related to PERFUMES LOEWE appearing on the Website www.perfumesloewe.com, whether registered or not, as well as the domain name, perfumesloewe.com, are and shall remain the exclusive property of PERFUMES LOEWE. The reproduction, in whole or in part, distribution, public dissemination, transmission, transformation, modification or use of these trademarks, brands and logos, as well as any other similar or analogous activity, for any purpose whatsoever without prior express written consent from PERFUMES LOEWE is prohibited.

You cannot eliminate any reference to copyright, trademark or other indications related to the property rights contained on the Website www.perfumesloewe.com , or any other content included on the Website. You can make copies of the web pages published on the Website www.perfumesloewe.com for  private or personal use, or on a non-profit or non-commercial basis, provided that any copy made of these web pages retains all notices pertaining to copyright or author’s rights and any other notices pertaining to the property rights contained therein.

PERFUMES LOEWE respects the intellectual and industrial property rights of third parties. Therefore, if you believe that this Website may be violating your rights, please contact PERFUMES LOEWE via the following email address: contact@perfumesloewe.com or by regular mail at the following address: calle Isla de Java 33, 28001, Madrid, Spain.

 

5. Limitation of Liability

Given the dynamic and ever-changing nature of the information and services supplied on the Website and despite our best efforts, PERFUMES LOEWE cannot guarantee the complete veracity, accuracy, reliability, usefulness and/or up-to-dateness of the Website’s content.

The information may undergo periodic changes without prior notice in order to expand, improve, correct or update the Contents.

PERFUMES LOEWE disclaims all liability for any possible damages that may result from the lack of availability and/or continuity of the Website or the services it offers.

PERFUMES LOEWE makes no guarantee that the Website is free of viruses or other elements that may affect your computer. PERFUMES LOEWE S.A. disclaims all contractual or extracontractual liability with regard to any person or company that uses the Website and suffers damages of any type due to computer viruses or any other type of computer program/code.

PERFUMES LOEWE disclaims all liability for:

(i) any ambiguities, inaccuracies, omissions or damage resulting from a third-party intrusion that has modified the information contained on the Website; or

(ii) damage caused by unauthorized third-party access of the Website or the inability to access the Website.

 

6. Applicable Law and Jurisdiction

These general conditions are ruled by the Spanish Common Law, subject to the mandatory measures applicable in the country where the consumer resides. For the resolution of any conflicts that may arise and with waiver of any other jurisdiction, the parties expressly submit, at their election, to the user’s domicile courts. Likewise, as an entity adhering to “Confianza Online” and in the terms of its Code of Ethics, in case of disputes concerning online recruitment and advertising, data protection and protection of minors, the user may go to the system of out-of-court dispute resolution of “Confianza Online” (www.confianzaonline.es).

Access to the Website as well as the use of its contents is subject to the conditions set forth in the Terms of Use of the PERFUMES LOEWE Website.

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