1.- General Information
The website [www.perfumesloewe.com] (hereinafter, the "Website") is operated by PERFUMES LOEWE S.A., a Spanish company domiciled in Madrid, calle Isla de Java number 33, telephone +34 91 728 6900, registered in the Commercial Registry of Madrid, in Volume 10,190 general, folio 183, page number M-91,860, and holder of Tax Identification Number A-79287124 (hereinafter, "PERFUMES LOEWE"). The Website is the exclusive property of the company PERFUMES LOEWE, S.A., which is the only one authorized to use and exploit the intellectual property rights and the rights of the individual relating to this Website, in particular the trademarks, designs, copyright and image rights, by original title or by virtue of express authorization, patent and any other intellectual property right. For any kind of query, consultation or suggestion, you can send us your comments by e-mail to: firstname.lastname@example.org
2.- Conditions of use of the Website
(i) for any inaccuracy, incompleteness, omission or any damage resulting from the intrusion of a third party who has modified the information contained in the Website.
(ii) for any damage caused by the access of an unauthorized third party to the Website or by making access to the Website impossible.
3.- General Contracting Conditions
We invite you to review the general terms and conditions governing the offer and sale of PERFUMES LOEWE products (hereinafter referred to as the "Products") through the e-shop included in this website [www.perfumesloewe.com] (the "Website"). The ownership of the domain of our virtual store, [www.perfumesloewe.com] corresponds to PERFUMES LOEWE, S.A. and all the Products offered on the Web are sold directly by PERFUMES LOEWE S.A.
1. Purpose and scope
2. Placing the Order
3. Availability of the Products
The selection of Products offered on www.perfumesloewe.com, is valid as long as the Products are visible on the Website and as long as PERFUMES LOEWE has available stock. As this is an electronic commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock is exhausted, therefore, in these cases, it is not possible to continue with the purchase and sale that has been initiated. In the event that there is a break in stock or the occasional unavailability of a product, PERFUMES LOEWE will contact you to inform you and give you a new delivery date or, if it is not possible to serve the product, cancel it. PERFUMES LOEWE reserves the right to modify, at any time and without prior notice, the Products presented on the Website.
4. Confirmation of your order
5. Payment methods
The prices of LOEWE Products are fixed in Euros, including taxes. PERFUMES LOEWE reserves the right to modify, at any time and without notice, the prices of the Website Products (not applicable to orders already placed). Invoicing of Products will be based on the price list included on the Website at the time of confirmation of your order, subject to the availability of the Products ordered at that time. Any order placed on the Website must be paid for immediately upon confirmation of your order. We only accept payment by credit or debit card or by the PayPal payment system. In this sense, payments through the Website will be managed online with the corresponding bank. The aforementioned bank will be responsible for storing and processing the information relating to the different orders, including bank card details, in an automated manner and in a secure environment, all in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016. Orders will be paid in Euros. And payments must be made by Mastercard®, Visa®, American Express® or PayPal account. Your order will be processed once the entire purchase process has been completed and payment has been made. If any of the Products ordered are not available (see "Availability of Products"), the customer will be informed of the alternatives or similar products and, if he chooses to cancel the purchase, PERFUMES LOEWE will credit the card or PayPal account with which the payment was made for the amount of the Products not sent, it being understood that the order has been cancelled. Please note that your bank may apply conversion taxes in those territories where the official currency is not the Euro.
6. Product Delivery
The Product(s) acquired through the Website can only be delivered in the Delivery Zone. Any delivery address outside this Delivery Zone will be refused during the order process. Any application where a post office box is provided as a delivery address will not be processed. The goods will be sent to the postal delivery address in the Delivery Zone, specified in the order.
7. Delivery dates
The delivery time will be between 1 and 2 working days for Spain. The delivery time will be between 2 and 6 working days if it is in the rest of the Delivery Zone . For the calculation of the delivery time it will not be understood as working days on Saturdays, Sundays, national holidays, holidays of the Autonomous Region of Madrid or of the Autonomous Region in which the ordered Products are to be delivered or of the country in which the Order is to be delivered, if applicable. Delivery of the Products ordered will be made within normal working hours to the address indicated when the order is placed, subject to confirmation of payment. No delivery will be made until payment for the Products has been received.
8. Delivery problems
You should notify PERFUMES LOEWE as soon as possible through the "Contact Us" tab on the website of cases of non-receipt of the Product or delays in delivery exceeding eight (8) working days. If there is no one at the address indicated who can accept delivery of the Products, the courier company will contact you to agree on a new delivery date or place to collect the Products. Every effort will be made to deliver the Products as soon as possible after the order is accepted. When the order is delivered to you, you should check that the shipment is correct. If there is any discrepancy or problem with your order at the time of delivery, we advise you to reflect the nature of the discrepancy or problem (e.g. open package, damaged goods) on the delivery note (delivery note) and sign it. You should then contact the Online Order Department by email in the "Contact Us" section of the Website. At the time of acceptance and delivery, both the ownership of the Products and the risk of damage associated with them will be transferred to you. If the goods do not correspond to your order or you do not agree with them, you may exchange them for other goods or return them for a refund in accordance with the terms and conditions contained in the section entitled "Returns Policy".
9. Shipping costs
Shipping and/or handling costs are included in the price of the Product for all those shipments made to the Delivery Zone. For orders to the United States of America, an extra shipping cost of 35€ will be applied for orders under 140€ (including VAT), above 140€ the shipping is free. In the event that the Product must be shipped within the United States of America, you are informed that the import of the Product may be subject to certain duties, for which you are solely responsible. Please note that the carrier will be responsible for (i) arranging with you payment of any amounts in accordance with the above paragraph and (ii) providing you with specific information on payment of applicable taxes and customs. However, please note that products with an import value of less than USD 800 are duty and tax free as of 2015. Products with an import value exceeding this amount will be subject to the applicable duties. The import of products with an import value of more than USD 2,500 may require the provision of a security, as well as a power of attorney. Please note that these are official amounts and can vary at any time.
If you are not satisfied with the Products purchased exclusively at www.perfumesloewe.com you are entitled to withdraw from the contract by returning your purchase to our own online shop in accordance with the following paragraphs. You may exercise your right of withdrawal without giving reasons within fourteen (14) calendar days of receipt of the Product. For the calculation of the term must be to the one indicated by the transport company as the date of receipt by the consumer. To exercise the right of withdrawal in respect of Products purchased at www.perfumesloewe.com, you must complete the Return Form available to you to clearly state your decision to withdraw from the contract and send it to the email address email@example.com of our Online Order Service. You can download the Return Form here.
The Products must be returned in their original condition together with any accessories related to the Products (including promotional gifts). It must be taken into consideration that, in accordance with the applicable regulations, the legal right of withdrawal will not be applicable to goods made according to the customer's specifications or that have been personalized at the customer's request. To make a return, the Customer must, once the withdrawal form is filled out, contact our Online Orders service so that we can organize the collection of the order.
COUNTRY COURIER CONTACT EMAIL
Spain NACEX Contact us firstname.lastname@example.org
Portugal NACEX Contact us email@example.com
Austria SEUR Contact us firstname.lastname@example.org
Belgium SEUR Contact us email@example.com
Croatia SEUR Contact us firstname.lastname@example.org
Czech Republic SEUR Contact us email@example.com
Denmark SEUR Contact us firstname.lastname@example.org
Finland SEUR Contact us email@example.com
France SEUR Contact us firstname.lastname@example.org
Germany SEUR Contact us email@example.com
Hungary SEUR Contact us firstname.lastname@example.org
Ireland SEUR Contact us email@example.com
Italy SEUR Contact us firstname.lastname@example.org
Luxembourg SEUR Contact us email@example.com
Netherlands SEUR Contact us firstname.lastname@example.org
Poland SEUR Contact us email@example.com
Slovakia SEUR Contact us firstname.lastname@example.org
Slovenia SEUR Contact us email@example.com
Sweden SEUR Contact us firstname.lastname@example.org
United Kingdom SEUR Contact us email@example.com
United States of America FEDEX Contact us firstname.lastname@example.org
PERFUMES LOEWE will be able to determine if the Products are in the same original conditions when they are returned. Products that are returned incomplete, ruined, damaged, deteriorated or used by the Customer may be subject to depreciation on their refund or not be refunded and be made available to the sender or reshipped at PERFUMES LOEWE's decision. PERFUMES LOEWE shall not be responsible or liable for the loss, shipment to an incorrect address or delay in shipment, of any item you wish to return to the Site, to the extent that the risks of the transport that you choose must be assumed by yourself. The Customer shall be responsible for obtaining proof of the return of the Products by sending them by registered mail or other means that constitutes proof of the date of postage and delivery. In the event that the right of withdrawal is exercised, we will refund all payments received from your part, including delivery costs, in any event no later than fourteen (14) calendar days from the date on which you inform us of your decision to withdraw from the contract. However, the refund may be withheld until we have received the goods, or until the consumer and user have provided proof of the return of the goods, whichever happens earlier. Such reimbursement shall be made using the same means of payment as the purchase was paid for, upon receipt of the Product. The consumer shall bear the shipping costs associated with the return of the goods. The right of withdrawal regulated in this paragraph will only be applicable to Products acquired solely and exclusively through www.perfumesloewe.com, and therefore in no case will it be applicable to Products acquired in a physical store.
4.- Intellectual property
The Website is an original creative work protected by intellectual property laws. The site, as well as all the elements that compose it, are the exclusive property of PERFUMES LOEWE. The reproduction or representation, in whole or in part, of the site or any of its component elements, as well as their modification, is strictly prohibited. The brands and domain names that appear on the Website are the exclusive property of PERFUMES LOEWE. Any unauthorized reproduction or use of these trademarks or domain names, without prejudice to the form or intention they adopt, is strictly prohibited. PERFUMES LOEWE has taken all reasonable steps to ensure that the information obtained through its Website is accurate. However, it does not in any way guarantee the accuracy, completeness or timeliness of such information. PERFUMES LOEWE, S.A. does not give any kind of guarantee, express or implied, in relation to all or part of its Website. PERFUMES LOEWE, S.A. shall in no event be liable for any direct or indirect damage, of whatever nature, arising from the use of its Website. All the material contained on the website www.perfumesloewe.com (drawings, source codes, designs, illustrations, images, photographs, soundtracks, written texts, logos, trademarks and other distinctive signs that appear on the website) are the exclusive property of PERFUMES LOEWE or any of its subsidiaries and are protected by the corresponding intellectual and industrial property rights. Their use, total or partial reproduction, distribution, public communication, transformation or any other similar or analogous activity is totally prohibited, unless prior written authorization has been granted by PERFUMES LOEWE. The license to use any content of the Website granted to the user is limited to the downloading by the user of said content and the private use thereof, provided that said content remains complete. The use of all or part of the Site, in particular for downloading, reproducing, transmitting or representing for purposes other than personal, private and non-commercial use is strictly prohibited. The registered trademark "PERFUMES LOEWE", the "four Ls" logo, and all other related trademarks and logos of PERFUMES LOEWE whether registered or not, displayed on the website www.perfumesloewe.com, as well as the domain name perfumesloewe.com, are and will remain the exclusive property of PERFUMES LOEWE. Any total or partial reproduction, distribution, public communication, transmission, transformation, modification or use, as well as any other activity analogous or similar to the previous ones of these brands and logos for any purpose is prohibited without the prior express written consent of PERFUMES LOEWE. You may not remove any reference to copyright, trademark or other proprietary rights notices contained on the www.perfumesloewe.com website, or any other content contained therein. You may make copies of the web pages published on the www.perfumesloewe.com website for your private, personal, non-profit or commercial use, provided that any copies made of such web pages retain all copyright or other proprietary notices contained therein. PERFUMES LOEWE declares its respect for the intellectual and industrial property rights of third parties; therefore, if you consider that this Website may be violating your rights, please contact PERFUMES LOEWE at the following email address: email@example.com or by writing to the postal address Calle Isla de Java number 33, C.P. 28001 (Madrid).
5.- Limitation of Liability
Given the dynamic and changing environment of the information and services provided through the Website, PERFUMES LOEWE makes its best effort, but does not guarantee the complete veracity, accuracy, lack of errors and/or timeliness of the contents of the Website, nor is it responsible for the lack of useful performance of such contents. In the event that any user observes out-of-date, inaccurate or erroneous content, he or she must communicate this through the channels established in section 1 of this Legal Notice. The information is subject to possible periodic changes without prior notice of its content due to the extension, improvement, correction or updating of the Contents, unless such changes imply considerable modifications in the contracting conditions of the products offered through the Web Page. PERFUMES LOEWE declines any responsibility for possible damages that may be caused by the lack of availability and/or continuity of the Website and/or the services offered therein. PERFUMES LOEWE does not guarantee the absence of viruses or other elements on the Website that may cause alterations to your computer system. PERFUMES LOEWE, S.A. declines any contractual or extra-contractual responsibility with the company that makes use of it and suffers damages of any nature caused by computer viruses or computer elements of any kind. PERFUMES LOEWE shall not be liable: (i) for any imprecision, inaccuracy, omission or any damage resulting from the intrusion of a third party who has modified the information contained on the Website, nor (ii) in the event of damages caused by the access of an unauthorized third party to the Website or by making access to it impossible.
6.- Legal guarantee
Customers resident in the European Union (except the United Kingdom) will have a legal warranty of two (2) years from the date of delivery of the Product, for the repair or replacement of Products that are defective or do not conform to the advertised ones. You may request a refund or reduction in the price of the Product when repair or replacement of the Product has not taken place within a reasonable time or without major inconvenience to you.
7.- Customer Service
For any questions, complaints or claims regarding the status of your order, payments, delivery times or any other matter relating to the purchase of Products, you can contact PERFUMES LOEWE through the following email address, which is available in both English and Spanish: firstname.lastname@example.org, with a response time of 24/72 hours.
8.- Applicable legislation and submission to jurisdiction
These General Conditions are governed by Spanish law, subject to the mandatory provisions applicable in the country where the consumer is located. The parties submit themselves, at their choice, for the resolution of conflicts and renounce any other jurisdiction, to the courts of the user's domicile. Also, as a member of “Confianza Online” and under the terms of its Code of Ethics, in case of disputes relating to contractual matters and online advertising, data protection and protection of minors, the user can adress to the system of extrajudicial resolution of disputes of “Confianza Online” (www.confianzaonline.es). Users may also make use of the online media provided by the European Union for online dispute resolution (https://webgate.ec.europa.eu/odr). Complaint forms are also available on request at Java Island 33, Madrid or by email at email@example.com. Both access to the Website and the use of its contents are subject to the conditions set out in the Terms and Conditions of Use of the PERFUMES LOEWE Website.